Conflict Resolution (Turning Conflict Into Collaboration)

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Course Title: CONFLICT RESOLUTION
(Turning Conflict Into Collaboration)

Conflict is a fact of life for all of us, but unfortunately most of us don't handle it very well. All too often it results in hurt feelings, animosity, and grudges.

It doesn't have to be that way though. Most conflict can be handled in ways that result in a solution that everybody is happy with.

In this one-day workshop you'll learn valuable lessons about handling conflict that will last you a lifetime.

Workshop Overview

PART 1 - UNDERSTANDING CONFLICT
The first step to handling conflict constructively is to understand it. In this part of the workshop we'll look at what conflict is and what causes it, and we'll look at the different approaches people take to dealing with it.

We'll discuss when conflict isn't really conflict at all and doesn't need to be resolved, and we'll look at the potential benefits of successful conflict resolution.

You'll also learn the five phases of conflict escalation and how to recognize them, and you'll learn how destructive it can be to ignore or avoid conflict.

PART 2 - RESOLVING CONFLICT
In part two you'll learn how to resolve conflict constructively.

We'll cover five specific approaches to conflict resolution, the pros and cons of each one, and when to use each one.

You'll also learn how to keep your composure under pressure and how to get the other person's cooperation in resolving conflict.

Please click here to contact us for course availability and pricing details.